FAQ
Questions people actually ask.
Does this call an ambulance?
No. If you need the police or an ambulance, you call them. In the UAE that is 999 and 998. The app tells your communities. It does not dispatch anyone.
Who sees an alert?
The communities you belong to, in the country where it is happening. A home club in another country can get a shorter note. It does not join the response.
Can I try it without alarming everyone?
Yes. Use the test in the app. A real Emergency Alert is for a real emergency.
Do you store my medical details?
No. There is no medical profile in the app. If you need ordinary help, you can type a reason for that one alert, and that note goes out with it. It is not kept as a record of your health.
Can someone else turn my alert off?
You can, from the phone that sent it, when you are able to. A person who came to help can say they think it is over, but that alone does not close it. Someone else on the alert has to agree if you cannot answer. Stopping their own location is different. That only takes them off the map.
What if I get a new phone?
Sign in again with the same member account. A family or club seat is for the person, and can be moved with us. Write to support and we will help.
Is there an Android app?
Not yet. The iPhone app is the one on the store. Android is coming.
Where do I buy a family or club license?
From Collectives, not in the app store. The licensing page explains the difference. Checkout is not open on the site yet.